So where did it all begin?
It started in the UK in a town called Middlesbrough, one man with a big dream started a company named Unitel Direct, little did he know that this brand would grow to be known as one of the biggest brands in the UK for internet advertising!
As his company grew, the teams grew with it, employing more and more experienced and helpful customer services agents helped shape the business into what it is today and this was apparent.
As the teams grew, he wanted to ensure that his customers experience wasn’t hindered by the varied people they had the chance to speak to, so what did he do? He designed and implemented a system that ensured that customers didn’t wait more than 30 seconds for their call to be answered by someone who had dealt with the account before.
Unitel Direct went through the roof! As a result, sister companies where created and secured under the Unitel Direct Group of companies. Each business had the same ambition and drive as the other and at the head of every scenario was how things would impact the customer.
He came to learn that he was pretty good at this call centre stuff and it was this realisation that lead to the birth of Unitel Contact Centres.