NON VOICE SERVICES

ORDER TAKING & PROVISIONING | CUSTOMER SERVICE | TECH HELPDESK | CHAT AND EMAIL SUPPORT

ORDER TAKING & PROVISIONING

Looking to increase and pull up your sales graph within a short span of time? Get yourself adhered to the professionally managed order taking services offered by UCC. We have the right solutions and ability to bring success for your business. UCC brings you a complete back office solution to make your order-taking and provisioning services can yield high-conversion sales results.

For us each call is valuable, and we do not miss a single opportunity. We use cross sell and up sell techniques to maximize your ROI. Our services come with top quality assurance to assure you top results and meet your expectation. UCC handles frontline customer inquiries at the same time takes orders.

Offers for you with UCC are as follows:

  • Reaching out to mass in short duration of time
  • Customers satisfaction guaranteed
  • Real time order taking
  • Automated order taking systems, saving time and money
  • Increase ROI
  • 24/7 support availability

CUSTOMER CARE & SERVICES

Good customer service is the essential need of a successful business in this competitive market. UCC believes “Customer is the King” and focuses on three basic elements customer care, customer growth and customer acquisition. For highlighting refined customer relationship management business needs outsourcing partner who can deliver cutting edge customer service for both inbound and outbound process. With us as part of your business, can mange customer and can smoothen your experience through customer care retention programs and widen your customer database. Outsourcing solutions at UCC allows you to enhance your business, increase profits/ROI while ensuring cost-efficiency.

UCC has years of business experience to meet the growing needs of all clients. Business can get customer services under our inbound and outbound call centre programs. We do keep a good track record of working with leading companies out there in the market. We have been in the industry for over 10 years and are able to leverage deep domain expertise in customer service functions, with the help of a large talent pool and high-end technology.

Our offerings are:

  • Customer Service
  • Customer Retention
  • Order Management
  • Billing Queries
  • Product Information

TECHNICAL HELPDESK

Real time and fast resolution with accurate metrics, every time are the delivery standards of UCC help desk solutions. Expand your business verticals and limits with unique services and expertise at our organization. We value our customers and equip them with competitive edge over their business rivals. We believe in the fact that getting new customers takes a toll on the customer and tougher than retaining the older ones. To create a value chain we manage customer interaction in the best possible way.

At UCC, we offer you with help desk services that have been designed to redefine traditional services to minimize price and maximize user satisfaction and at the same time enhance results and optimizes resource utilization.

If you are the owner of a business that needs to assort their help desk service and technical support and win over a fully customized solution, then you can look at our services.

What we offer our:

  • Reduce the negative business impact with our services.
  • Get single point of contact to eliminate multiple calls to the help desk.
  • Reduced support cost
  • 24/7 support services availability
  • Advanced technical support
  • Get an improved communication and team coordination

CHAT & EMAIL SUPPORT

UCC very well understands that it is crucial to provide customers easy access customer service through the channel most convenient for them. Apart from the telephone, customer service is also offered through live chat and email. Our highly skilled customer service representatives offer support to customers through live chat and email.

We also offer email support customer service operations as a primary means for customer relationship management. Our services are reliable for quality assistance and can handle any complex queries or task.

We have over 10 years experience in providing clients with quality technical support and customer service helping you have peace of mind in knowing that our dedicated team of professionals are giving you the support you need.