Senior Quality Analyst

/Senior Quality Analyst

Senior Quality Analyst

Are you fond of details and precision? Unitel Contact Centres Ltd is hiring QualityAnalysts for UK  Website  Sales and  TelecomProcess. Contact us today and do what you are good at. Send your resume: info@unitelcontactcentres.com

Job Title – Senior Quality Analyst
Process – UK Website Sales & UK Telecom

Responsibilities and Duties:
1. Must have excellent communication in English (Both Verbal & written)
2. Should be able to operate computers well: Word | Excel | PPT | Email Handling
3. Candidates should have minimum 1 year experience as Quality Analyst in BPO for Outbound Sales or Outbound Survey process (Mandatory)
a. Monitoring agent calls and provide feedback
b. Analysing performance & Training Need Areas through calls monitored and performance reports
c. Improving performance through interventions
d. Leading and participating in performance improvement
e. Adhere to process and company policies

Job Type: Full-time

Office: Martin Burn Business Park, Level 7, Unit – 7A, BP Block, Salt Lake Sector – V, Kolkata – 700091 (Beside Technopolis Building)

Shift Time – 2:00pm to 11:00pm IST (Mon to Fri, Sat if required)
Expected Salary – 15k to 18k CTC.
• Salary on Time
• PF & ESI facility

Interested candidates may contact HR: Swaralipi (98306 61513)