Unitel Contact Centres is part of Unitel Direct Ltd., which is one of the largest independently owned businesses in the UK. We offer a vast range of services, including broadband, mobile and VoIP as well as a range of other web services across the UK.
At Unitel Contact Centres, we specialise in all kinds of BPO services and a range of business assistance services. Our team of offshore specialists are based in India and our management team has more than 70 years’ experience in the BPO industry. So, you can be sure of receiving the best advice when it comes to us helping you share your workload.
Unitel Contact Centres works with our portfolio of clients across various industries and locations. We offer a comprehensive range of business solutions and cater to a wide range of business needs accelerating business growth.
Regarding business solutions, we ensure that our clients get the highest quality services and the necessary resources to fuel business growth. We specialise in the following areas of B2B solutions:
At UCC we have over 20 years of experience in the business process outsourcing industry ranging from Telesales and Order Processing to Customer Service and Finance.
By choosing to outsource aspects of your business, you can save on a vast array of business operating costs such as National Insurance contributions, general overheads, staff pensions, plus much more! On Average, our customers save around 52% on labour and associated costs when outsourcing major internal processes.
With us being an industry leader, we’ve got countless success stories that have proven success. We work with some of the largest companies around the world and have played a pivotal part in their growth and development plans. Just some of these companies work in the following industries: Energy (Alinta, Ovo & RED), Education (European Union / Skill Fund), Local Government, Sales, Marketing and Customer Services (Armada)
We have revolutionised the way we work with not only our partners but our staff and dedicated leaders offshore. We’ve challenged the usual working environment in offshore centres to ensure that the British standard of working is adopted wherever possible, making us an attractive employer which in turns allows us to be more selective and ensure the best quality of candidate for your processes.
With many years of experience in the business solutions industry globally, our team ensures that our clients’ requirements are appropriately fulfilled. We work with businesses of all sizes and kinds. We offer full-service B2B solutions to cater to diverse business needs.
Unitel Contact Centres is a leading provider of scalable BPO services and a range of other business assistance solutions to brands all across the globe.
